Terms of service

1. The agreement

These terms apply to Edugero's school management software (the "Service"). "We" and "us" means Edugero. "The school" means the school, or the organisation running it, that signs up for the Service. The person who signs up or accepts a quote confirms they are authorised to bind the school.

A signed quote or order form forms part of these terms. Where the two differ, the quote wins.

2. The free pilot term

• We set up the school, import its learners and configure its report card at no charge.
• The pilot runs for one school term, or the period we agree in writing.
• At the end, the school may continue on a paid subscription or stop. If it stops, nothing is charged, and we provide an export of its records on request.
• We may decline or end a pilot at any time.

3. Subscription and fees

• Fees are set out in the school's quote, billed monthly or yearly in advance.
• Invoices are due within 30 days unless the quote says otherwise. Fees exclude taxes, which are added where required.
• If fees are more than 30 days overdue, we may pause access to the Service after giving notice. Records are kept safe and access returns once the account is paid.
• We may change fees at renewal, with at least 30 days' written notice.

4. The school's responsibilities

• Keep the information it enters accurate, and have a lawful basis to record it, including any consent needed from parents, guardians and staff.
• Give its own privacy notices to parents, learners and staff where the law requires them.
• Decide who has access, remove accounts for people who leave, and make sure staff keep their passwords private.
• Tell us promptly if it suspects an account has been misused.
• Make sure its staff and parents use the Service in line with section 5.

5. Acceptable use

Everyone who uses Edugero, including staff and parents, must not:

• access records they are not authorised to see, or try to get around access controls;
• share their sign-in details or use someone else's account;
• upload unlawful content, malware, or material that infringes someone else's rights;
• use the Service to harass anyone or to send unsolicited marketing;
• overload, disrupt, copy or reverse-engineer the Service.

We may suspend an account that breaks these rules, and will tell the school when we do.

6. Our responsibilities

• Provide the Service with reasonable skill and care, and keep the school's records secure as described in our privacy policy.
• Process school records only on the school's instructions, and not for any other purpose.
• Back up records daily.
• Provide support by email during normal business hours.
• Tell the school without undue delay about any breach affecting its records.

We aim to keep the Service available at all times, but can't promise it will be uninterrupted. We try to schedule maintenance outside school hours.

7. The school's records

• The school owns the records it enters. We claim no ownership of them.
• The school can export its finance ledger at any time, and can ask us for a full export of its records.
• When the agreement ends, we keep the records for 30 days so the school can ask for an export, then delete them within a further 60 days. Backups expire on their normal cycle.

8. Our software

We own the Service, its software and the Edugero name and logo. The school receives the right to use the Service for its own school administration during the agreement. If the school sends us suggestions, we may use them freely.

9. Changes to the Service

We improve Edugero regularly. We won't remove a core feature the school relies on during a paid period without telling the school in advance and agreeing a fair solution.

10. Ending the agreement

• Either side may end the agreement at the end of a billing period, with 30 days' written notice.
• Either side may end it immediately if the other seriously breaches these terms and doesn't fix the breach within 30 days of being told.
• Fees already paid are not refunded, except where we end the agreement without cause, in which case we refund fees paid for the unused period.

11. Liability

• Neither side is liable for indirect or consequential losses, such as lost profits or lost opportunities.
• Our total liability under this agreement is limited to the fees the school paid us in the 12 months before the claim.
• These limits don't apply where the law does not allow them to be limited.
• Neither side is responsible for delays caused by events outside its reasonable control, such as power or network outages.

12. Governing law

These terms are governed by the laws of the Republic of Namibia, and the courts of Namibia have jurisdiction. This does not take away any protection the school has under the laws of its own country.

13. Changes to these terms

We may update these terms. We'll give schools at least 30 days' notice by email of any change that affects them, and the change takes effect at the next renewal.

14. Contact

Email hello@edugero.com.